Issue events not triggering rules due to authentication issues caused by Jira Cloud

Incident Report for Jira automation

Resolved

This breakage has now been rolled back from the Atlassian side. Rules are executing normally again.

Related Atlassian incident that caused this: https://status.atlassian.com/incidents/6cx2964jrpx5

Posted Dec 07, 2018 - 18:54 AEDT

Monitoring

Atlassian have verified that there was a bad Jira Cloud deploy this morning. They are now rolling back this deployment.

We'll continue to monitor error rates until this has been completed.

Posted Dec 07, 2018 - 13:37 AEDT

Investigating

Since about 9:15 AM AEST, we're observing elevated error rates, authenticating webhooks requests from Jira Cloud. This seems to be caused by a breaking API change on Jira Cloud's side.

We'll continue to investigate.

Posted Dec 07, 2018 - 12:59 AEDT

This incident affected: Automation.

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