Some enterprise customers are unable to create new sites

Incident Report for Jira

Resolved

Between 2024-05-03 14:00 UTC to 2024-05-08 09:0 UTC, Jira Software customers experienced issues while attempting to create a new site / add new product. The root cause was a software bug that caused the service to be unavailable. The issue has been resolved and the service is operating normally.

Posted May 08, 2024 - 09:59 UTC

Identified

We continue to work on resolving the create a new site/add product for Jira Software. We have identified the root cause and expect recovery shortly.

Posted May 08, 2024 - 09:04 UTC

Investigating

We are investigating reports that some enterprise customers that have Jira Software are unable to add new sites and/or products. We are investigating and will update you when a resolution is found.

Posted May 08, 2024 - 07:11 UTC

This incident affected: Purchasing & Licensing and Signup.